It is always possible that something may not go entirely as planned. We recommend that you first make any complaints known to us by emailing fannyderuyterofficial@gmail.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur through https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

As of February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint through the platform of the European Union.