To ensure there are no misunderstandings regarding visiting, using, and placing orders on our website, we have established the following terms and conditions. Please read these terms carefully before visiting or using our website. By visiting or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms of this agreement, you may not access the website or use its services.

These terms and conditions may be amended from time to time, and such changes will take effect upon posting on the website of Fanny de Ruyter. We will always update our website with the most current terms.

These terms and conditions are governed by Dutch law and are subject to the exclusive jurisdiction of the courts of the Netherlands. These terms are filed with the Dutch Chamber of Commerce in Amsterdam under registration number: KVK 75420600.

Orders
All orders are subject to acceptance and availability. Fanny de Ruyter offers products for sale that are in stock and can be shipped from our warehouse. Occasionally, we may be waiting for shipments from our suppliers. If an item is sold out, please send an email to info@fannyderuyter.com to receive updated information. Some items are handmade and therefore may take more time to produce. If you would like to purchase one or more of these items, send an email to info@fannyderuyter.com for information on delivery times.

Please note that items in your cart are not reserved and may be purchased by other customers during the ordering process on the website. Once an order is finalized, we cannot make any changes or cancellations. Our team has made every effort to display the colors and images of our products as accurately as possible in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate.

Payment
You can pay via iDEAL, Credit Card, Apple Pay, PayPal, and Klarna.

All credit card details used for purchases are processed using a secure online payment gateway that encrypts your card information in a secure environment. Your submission of personal information through the store is governed by our Privacy Policy. If you have any questions about payment, send an email to info@fannyderuyter.com.

Delivery
Fanny de Ruyter provides worldwide shipping. If your country is not available during the checkout process, please contact us at info@fannyderuyter.com. All deliveries are made via DHL standard delivery. If your address is not covered by DHL, we will find an alternative to ensure you receive your order. For all shipments, we provide an email track-and-trace service. All shipments are insured to the delivery address. Unfortunately, we cannot deliver to P.O. boxes due to the high value of goods and the requirement for a signature.

Shipping Costs

• Netherlands: Free
• Europe: €19
• Worldwide: €34

For orders outside the EU (European Union), all prices exclude VAT/taxes and import duties, and local customs charges may apply. These costs are the responsibility of the recipient of the order and are not covered by Fanny de Ruyter. For more information, please contact your local customs office. Please note: shipping costs are non-refundable.

Delivery Time

• Netherlands: within 1 week
• Europe: within 2 weeks
• Worldwide: within 3 weeks

We will do our best to ship your order within 24 hours of your purchase. Please note that this is not a guarantee, as Fanny de Ruyter is still an independent brand and may require 1-2 days to process your order. Fanny de Ruyter is not responsible for any delays caused by customs clearance processes at the destination or issues with postal companies.

If any delay occurs, we will notify you via email.

Our Liability
In the event of unforeseen circumstances (such as truck breakdown, traffic accident, major traffic delays, or severe weather), we will do our best to contact you to arrange an alternative delivery time slot or date. We are not responsible for any losses (including loss of income, profit, anticipated savings, goodwill, or business opportunities, or any damage to your reputation) incurred due to a delay in delivery resulting from a cause beyond our control.

If you receive an item with a technical issue, please contact us immediately at info@fannyderuyter.com, describing the issue and including photos. All defects must be reported within 48 hours of receipt of the goods. After assessing and classifying the technical issue(s), we will cover all costs: taxes and shipping. Your item will be replaced based on availability. If the item is no longer available, we will notify you by email to find the best solution. Please note that normal wear and tear of items is not considered a defect and therefore cannot be returned.

Warranty and Repairs
Fanny de Ruyter does not guarantee that the prints used for our products will last long through wash cycles, but if the correct washing procedure is followed, the prints will last for at least 5 wash cycles. For your convenience, we have provided this information with each product listed on the website.

Although we strive to ensure that your products are in perfect condition, it may happen that you require a repair. To allow us to investigate, evaluate, and offer the best solution, please send an email to info@fannyderuyter.com with an explanation of the problem, preferably with additional photos.

Intellectual Property, Copyrights, and Trademarks
Your use of the website and its content does not grant you any rights regarding any copyright, designs, trademarks, and any other intellectual property rights and material rights concerning the content, including all HTML and other code on this website. All such content, including trademarks, designs, and related intellectual property rights of third parties mentioned or displayed on this site, is protected by national intellectual property rights and other laws and international agreements. You may only use the content as expressly authorized by Fanny de Ruyter and/or its third-party licensors. Any reproduction or redistribution of the above is prohibited and may result in civil and criminal penalties. We reserve the right to terminate your use of this website for violating any of the prohibited uses of the aforementioned materials on any other server, location, or support for publication, reproduction, or distribution.

Use of the Website
You agree that you are personally responsible for your use of the Fanny de Ruyter website and for all your communication and activities on and within the framework of this website. We reserve the right to deny you access to the website at any time without any notice. If, in our reasonable opinion, we conclude that your account is being used in an unauthorized or fraudulent manner, we have the right to disable user accounts temporarily or permanently at any time.

We cannot guarantee, declare, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that from time to time, we may remove the website for indefinite periods or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

Table of Contents

• Article 1 – Definitions
• Article 2 – Identity of the Entrepreneur
• Article 3 – Applicability
• Article 4 – The Offer
• Article 5 – The Agreement
• Article 6 – Right of Withdrawal
• Article 7 – Costs in Case of Withdrawal
• Article 8 – Exclusion of the Right of Withdrawal
• Article 9 – Price
• Article 10 – Conformity and Warranty
• Article 11 – Delivery and Execution
• Article 12 – Duration Transactions: Duration, Termination, and Renewal
• Article 13 – Payment
• Article 14 – Complaints Procedure
• Article 15 – Disputes
• Article 16 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
• Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
• Day: Calendar day.
• Long-term transaction: A distance contract concerning a series of products and/or services, with delivery and/or purchase obligations spread over time.
• Durable medium: Any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
• Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
• Model form: The withdrawal form that the entrepreneur makes available, which a consumer can fill in if they wish to use their right of withdrawal.
• Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.
• Distance contract: A contract in which, in the context of a system organized by the entrepreneur for the remote sale of products and/or services, only one or more techniques for distance communication are used until the conclusion of the contract.
• Means of distance communication: A means that can be used to conclude a contract without the consumer and the entrepreneur being in the same room simultaneously.
• General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Fanny de Ruyter
Beeklaan 415 H
2562 BA The Hague
Phone number: 0629462538
Email: fannyderuyterofficial@gmail.com
Chamber of Commerce number: 75420600
VAT identification number: [to be filled in]

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and will be sent free of charge upon request by the consumer as soon as possible.
3. If the distance contract is concluded electronically, the text of these general terms and conditions can, in deviation from the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent free of charge at the consumer's request electronically or otherwise.
4. If specific product or service terms apply in addition to these general terms and conditions, paragraphs 2 and 3 apply by analogy, and the consumer can always invoke the applicable provision that is most favorable to them in the event of conflicting general terms and conditions.
5. If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the contract and these terms will otherwise remain in force, and the relevant provision will be replaced in mutual consultation by a provision that approximates the original intent as closely as possible.
6. Situations that are not regulated in these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.
7. Ambiguities about the interpretation or content of one or more provisions of our terms and conditions must be interpreted "in the spirit" of these general terms and conditions.

Article 4 – The Offer

1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
2. The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.
3. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a true representation of the offered products and/or services. Apparent errors or mistakes in the offer do not bind the entrepreneur.
4. All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or dissolution of the contract.
5. Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This particularly concerns:

Article 5 – The Contract

1. The contract comes into effect, subject to the provisions in paragraph 4, when the consumer accepts the offer and meets the conditions set therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the contract.
3. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur may, within legal frameworks, investigate whether the consumer can fulfill their payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If the entrepreneur has good grounds, based on this investigation, not to enter into the contract, they are entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. Along with the product or service, the entrepreneur will send the following information to the consumer in writing or in such a way that the consumer can store it on a durable medium in an accessible manner:
6. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
7. Each contract is concluded under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

For the delivery of products:

1. When purchasing products, the consumer has the option to dissolve the contract without giving reasons for 14 days. This cooling-off period starts the day after receiving the product by the consumer or a pre-designated representative announced to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they want to keep the product. If they exercise their right of withdrawal, they will return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging, in accordance with the clear instructions provided by the entrepreneur.
3. If the consumer wishes to use their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. This notification can be made using the model form or another communication method, such as email. After the consumer has indicated their wish to exercise the right of withdrawal, they must return the product within 14 days. The consumer must prove that the goods were returned in a timely manner, for example by providing proof of shipment.
4. If, after the periods mentioned in paragraphs 2 and 3, the consumer has not communicated their intent to exercise the right of withdrawal or has not returned the product to the entrepreneur, the purchase is final.

For the delivery of services:

1. In the case of the delivery of services, the consumer has the option to dissolve the contract without giving reasons for at least 14 days, starting from the day the contract is concluded.
2. To exercise their right of withdrawal, the consumer must follow the clear and reasonable instructions provided by the entrepreneur at the time of the offer and/or delivery.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the product shall be borne by the consumer at most.
If the consumer has already paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is subject to the condition that the product has been received by the entrepreneur, or conclusive proof of complete return is provided. Refunds will be made using the same payment method as the consumer used, unless the consumer expressly agrees to a different payment method.
If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation in value.
The consumer cannot be held liable for any depreciation in the product's value if the entrepreneur has not provided all legally required information on the right of withdrawal before the conclusion of the purchase agreement.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for certain products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only possible if the entrepreneur has clearly stated this in the offer, or at least before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for:

• Products that are made according to the consumer's specifications;
• Products that are clearly personal in nature;
• Products that, by their nature, cannot be returned;
• Products that spoil or age quickly;
• Products whose price is subject to fluctuations in the financial market that the entrepreneur cannot influence;
• Single copies of newspapers and magazines;
• Sealed audio and video recordings or computer software if the seal has been broken by the consumer;
• Hygiene products if the seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

• Regarding accommodation, transport, catering, or leisure activities to be provided on a specific date or during a specific period;
• Where delivery has begun with the consumer's express consent before the withdrawal period has expired;
• Concerning betting and lotteries.

Article 9 – The Price

During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no control, at variable prices. This link to fluctuations and the fact that any prices mentioned are guide prices must be stated in the offer.
Price increases within 3 months of the conclusion of the agreement are only allowed if they result from legal regulations or provisions.
Price increases after 3 months from the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

• They are the result of legal regulations or provisions; or
• The consumer has the authority to cancel the agreement starting from the day the price increase takes effect.
  The prices mentioned in the offer of products or services include VAT.
  All prices are subject to printing and typing errors. The entrepreneur is not liable for the consequences of printing and typing errors. In the event of a printing or typing error, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer can assert against the entrepreneur based on the agreement.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of delivery. The return of the products must be made in the original packaging and in a new condition.
The warranty period provided by the entrepreneur corresponds to the manufacturer's warranty period. The entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:

• The consumer has repaired and/or altered the delivered products themselves or has had them repaired and/or altered by third parties;
• The delivered products have been exposed to abnormal conditions or have been treated carelessly or in violation of the entrepreneur's instructions and/or on the packaging;
• The defectiveness is wholly or partly the result of regulations imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur will take the utmost care when receiving and executing product orders and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the company.
With due observance of the provisions of paragraph 4 of this article, the company will execute accepted orders with all due speed, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after they placed the order. In that case, the consumer has the right to terminate the agreement without penalty. The consumer is not entitled to any compensation.
All delivery periods are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the consumer to compensation.
In case of termination in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible but no later than 14 days after termination.
If the delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of a possible return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative notified to the entrepreneur unless otherwise expressly agreed.

Article 12 – Duration Transactions: Duration, Termination, and Renewal

Termination

The consumer may terminate an agreement concluded for an indefinite period and which provides for the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement concluded for a definite period, and which provides for the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:

• At any time and not be limited to termination at a specific time or during a specific period;
• At least in the same manner as they were entered into by the consumer;
• Always with the same notice period as the entrepreneur has stipulated for themselves.

Renewal

An agreement concluded for a definite period and which provides for the regular delivery of products (including electricity) or services, may not be tacitly renewed or extended for a fixed period.
In deviation from the previous paragraph, an agreement concluded for a definite period and which provides for the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, if the consumer can terminate this renewed agreement towards the end of the renewal with a notice period of no more than one month.
An agreement concluded for a definite period and which provides for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in case the agreement provides for the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
An agreement with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) does not automatically continue and ends after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement.
The consumer is obliged to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.
In case of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the consumer the reasonable costs that were made known in advance.

Article 14 – Complaints Procedure

The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute resolution procedure.
In case of complaints, a consumer should first turn to the entrepreneur. If the online store is affiliated with Stichting WebwinkelKeur and complaints cannot be resolved by mutual